Payments for Pipelio are processed by Paddle.com Market Ltd ("Paddle"), our reseller and the Merchant of Record for every purchase made through this site. Paddle handles billing, receipts, and refunds. The guarantee below is unconditional.
1. The short version
- Free plan: nothing to refund, you're never charged.
- First subscription payment: 14-day money-back guarantee, no questions asked.
- Calling wallet balance: your unused balance is refundable anytime.
- Billing mistakes: refunded in full.
2. Pipelio Pro subscription
Pipelio Pro is $29/month, or $20/month billed annually, and renews automatically until cancelled. We offer a 14-day money-back guarantee on your first payment: if you're not satisfied for any reason, contact support@pipelio.io within 14 days of that charge for a full refund, no questions asked.
3. Calling wallet
Calling and texting draws from a prepaid wallet balance, topped up by you and kept separate from your subscription. Any unused balance in your wallet is refundable on request, at any time.
4. Phone numbers
Your first phone number is included with Pipelio Pro. Additional numbers are billed at $2/month each.
5. How to request a refund
Email support@pipelio.io with your workspace name or the email on your account and what the refund is for, or use the receipt link Paddle sent you at checkout. We aim to respond within 1 business day.
6. Paddle's Refund Policy
As our Merchant of Record, Paddle also maintains its own Refund Policy, which applies to every purchase made through this site and may provide additional rights depending on your country. Read it at paddle.com/legal/refund-policy.
7. Contact
Questions about this policy or a specific charge? Email support@pipelio.io.