This Privacy Policy explains what information Pipelio ("we," "us," "our") collects, how we use it, and the choices you have. Pipelio is a product operated by Call Savvys LLC; in this document, "we," "us," and "our" refer to Call Savvys LLC. By using the Service, you agree to this policy.
1. What we collect
Information you provide
- Account info: name, email, password (hashed), profile photo, workspace name
- Lead data: contact details, property information, notes, and any other fields you enter about your leads. This is your business data; you control it.
- Billing info: handled by our payment processor; we do not store full payment details.
Information collected automatically
- Usage data: pages visited, actions taken, features used. Used to improve the Service and debug issues.
- Device info: browser type, operating system, IP address, timestamps
- Error reports: via Sentry, stripped of personal data (phone numbers and emails are redacted before sending)
2. How we use it
- Provide, maintain, and improve the Service
- Authenticate you and keep your account secure
- Process payments and send receipts
- Send transactional emails (sign-in verification, password reset, invitation, billing)
- Detect and prevent fraud or abuse
- Comply with legal obligations
We do not sell your personal data or use your lead data to train AI models.
3. Who we share it with
We share data only with service providers who help us run the Service:
- Supabase (database and authentication hosting)
- Vercel (app hosting)
- Our payment processor (payment processing)
- Sentry (error tracking)
- Google (optional: only if you use Google Sign-In)
Each provider is contractually required to protect your data. We may also disclose information if required by law, to enforce our Terms, or to protect rights and safety.
4. Where your data is stored
Data is stored on servers operated by Supabase in the United States. If you are located outside the US, your data will be transferred to the US for processing.
5. How long we keep it
- Active accounts: for the duration of your subscription
- Cancelled accounts: 30 days after cancellation, then deleted
- Backups: retained for up to 30 days for disaster recovery
- Legal retention: some data may be retained longer where required by law (e.g., tax records)
6. Your rights
You can:
- Access your data by logging into your account
- Export your leads as CSV from the Leads page
- Correct any inaccurate information from your profile
- Delete your account from Settings → Danger zone. This permanently removes your data.
- Opt out of non-transactional emails (we currently only send transactional emails)
Residents of the EU, UK, and California have additional rights under GDPR / UK GDPR / CCPA. To exercise them, email support@pipelio.io.
7. Security
We use industry-standard security measures: encrypted connections (TLS), hashed passwords, row-level access controls, and regular security reviews. No system is perfectly secure, so we cannot guarantee absolute security, but we take it seriously.
8. Children
The Service is not intended for anyone under 18. We do not knowingly collect data from children.
9. Changes to this policy
We may update this Privacy Policy. Material changes will be emailed to account holders at least 14 days before they take effect.
10. SMS Communications
Pipelio, operated by Call Savvys LLC, enables our users (real estate investors and wholesalers) to send SMS text messages to property sellers and other contacts from a Twilio phone number assigned to their workspace.
Consent
We only send SMS messages to recipients who have provided prior consent, either verbally during a phone conversation with a Pipelio user, or by submitting their phone number through a Pipelio-hosted lead-capture form.
Message frequency
Recipients typically receive between 1 and 4 messages per week, depending on the stage of their conversation with the Pipelio user. Frequency varies based on context and is never used for broadcast or promotional campaigns.
Standard rates apply
Message and data rates may apply, depending on the recipient's mobile carrier and plan. Pipelio and its users do not charge recipients for SMS messages.
Opt-out
Recipients may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. Once opted out, recipients will receive a single confirmation reply and no further messages from that number. Reply HELP at any time for support information.
No sharing of mobile data
Mobile phone numbers, SMS opt-in data, and SMS conversation contents are never sold, rented, shared, or otherwise transferred to third parties or affiliates for marketing or promotional purposes. Mobile information is only shared with the infrastructure providers strictly required to deliver the messages (Twilio for SMS delivery; Supabase for storage). No third party is given access to this data for their own marketing use.
11. Contact
Questions? Email support@pipelio.io.